{
  "name": "Character.AI complaints 2026: App Store reviews and Reddit threads",
  "updatedAt": "2026-10-14",
  "url": "https://desireai.app/data/character-ai-complaints-2026",
  "license": "https://creativecommons.org/licenses/by/4.0/",
  "creator": "Desire AI",
  "model": "gpt-5-mini",
  "appStore": {
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    "dateFrom": "2026-09-25",
    "dateTo": "2026-10-09",
    "complaints": 479,
    "complaintsOneTwoStar": 332,
    "stars": [
      {
        "stars": 1,
        "reviews": 253,
        "complaints": 251
      },
      {
        "stars": 2,
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        "complaints": 81
      },
      {
        "stars": 3,
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        "complaints": 78
      },
      {
        "stars": 4,
        "reviews": 33,
        "complaints": 32
      },
      {
        "stars": 5,
        "reviews": 55,
        "complaints": 37
      }
    ],
    "themes": [
      {
        "theme": "age_check",
        "label": "Age check",
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        "pctOfComplaints": 39
      },
      {
        "theme": "ads",
        "label": "Ads",
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        "pctOfComplaints": 36.7
      },
      {
        "theme": "paying",
        "label": "Paying and subscriptions",
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        "pctOfComplaints": 20.5
      },
      {
        "theme": "bugs_outages",
        "label": "Bugs and outages",
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        "pctOfComplaints": 18.2
      },
      {
        "theme": "new_features",
        "label": "New features and changes",
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        "pctOfComplaints": 17.3
      },
      {
        "theme": "limits",
        "label": "Limits",
        "complaints": 78,
        "pctOfComplaints": 16.3
      },
      {
        "theme": "bot_quality",
        "label": "Bot quality",
        "complaints": 48,
        "pctOfComplaints": 10
      },
      {
        "theme": "filter",
        "label": "Content filter",
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        "pctOfComplaints": 6.9
      },
      {
        "theme": "other",
        "label": "Other",
        "complaints": 21,
        "pctOfComplaints": 4.4
      },
      {
        "theme": "lost_chats_or_bots",
        "label": "Lost chats or bots",
        "complaints": 14,
        "pctOfComplaints": 2.9
      },
      {
        "theme": "safety_moderation",
        "label": "Safety and moderation",
        "complaints": 9,
        "pctOfComplaints": 1.9
      }
    ]
  },
  "reddit": {
    "threads": 63,
    "subreddits": [
      {
        "name": "CharacterAI",
        "threads": 29
      },
      {
        "name": "CharacterAIrunaways",
        "threads": 24
      },
      {
        "name": "CharacterAI_No_Filter",
        "threads": 7
      },
      {
        "name": "CharacterAIrevolution",
        "threads": 3
      }
    ],
    "dateFrom": "2025-10-13",
    "dateTo": "2026-10-10",
    "commentsFetched": 8978,
    "itemsLabelled": 7795,
    "promotionRemoved": 762,
    "complaintsFirstPass": 1977,
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    "complaintsBoth": 1632,
    "passesAgree": 7270,
    "agreePct": 93,
    "disagreementsHandRead": 90,
    "themes": [
      {
        "theme": "bot_quality",
        "label": "Bot quality",
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        "second": 893,
        "both": 802,
        "pctOfBoth": 49.1
      },
      {
        "theme": "age_check",
        "label": "Age check",
        "first": 332,
        "second": 281,
        "both": 247,
        "pctOfBoth": 15.1
      },
      {
        "theme": "filter",
        "label": "Content filter",
        "first": 157,
        "second": 139,
        "both": 106,
        "pctOfBoth": 6.5
      },
      {
        "theme": "other",
        "label": "Other",
        "first": 205,
        "second": 243,
        "both": 105,
        "pctOfBoth": 6.4
      },
      {
        "theme": "new_features",
        "label": "New features and changes",
        "first": 187,
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        "pctOfBoth": 6.2
      },
      {
        "theme": "paying",
        "label": "Paying and subscriptions",
        "first": 118,
        "second": 89,
        "both": 80,
        "pctOfBoth": 4.9
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      {
        "theme": "limits",
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      },
      {
        "theme": "safety_moderation",
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        "first": 137,
        "second": 118,
        "both": 60,
        "pctOfBoth": 3.7
      },
      {
        "theme": "ads",
        "label": "Ads",
        "first": 71,
        "second": 61,
        "both": 58,
        "pctOfBoth": 3.6
      },
      {
        "theme": "lost_chats_or_bots",
        "label": "Lost chats or bots",
        "first": 49,
        "second": 37,
        "both": 31,
        "pctOfBoth": 1.9
      },
      {
        "theme": "bugs_outages",
        "label": "Bugs and outages",
        "first": 53,
        "second": 34,
        "both": 30,
        "pctOfBoth": 1.8
      }
    ],
    "months": [
      {
        "month": "2025-10",
        "first": 231,
        "second": 214,
        "both": 202
      },
      {
        "month": "2025-11",
        "first": 176,
        "second": 181,
        "both": 134
      },
      {
        "month": "2025-12",
        "first": 27,
        "second": 28,
        "both": 23
      },
      {
        "month": "2026-01",
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        "second": 82,
        "both": 73
      },
      {
        "month": "2026-02",
        "first": 103,
        "second": 107,
        "both": 93
      },
      {
        "month": "2026-03",
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        "second": 215,
        "both": 204
      },
      {
        "month": "2026-04",
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        "second": 129,
        "both": 118
      },
      {
        "month": "2026-05",
        "first": 401,
        "second": 345,
        "both": 323
      },
      {
        "month": "2026-06",
        "first": 223,
        "second": 215,
        "both": 185
      },
      {
        "month": "2026-07",
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      },
      {
        "month": "2026-08",
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      },
      {
        "month": "2026-09",
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        "second": 24,
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      {
        "month": "2026-10",
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        "second": 54,
        "both": 47
      }
    ]
  }
}